FAQ


What is my mission?

To create beautiful pieces that will make YOU happy to either wear/display or gift to another, while providing the best customer service experience that you will ever have. 

Will I do repairs?

Of course I will! If something happens to a piece that you purchase (eg. the elastic breaks), please e-mail me DesignJeanie@gmail.com the details of your order and I will arrange to repair it for you. I want you to be able to wear my jewelry forever!

What type of payment is accepted?

Visa, MasterCard, American Express, Discover & PayPal are all accepted. You can also use PayPal if you do not have an account with them - when you go to checkout with PayPal simply choose the option of 'use your own credit card'. COD is offered in Miami where I can hand deliver the items.

How to contact Jeanie?

Please feel free to contact me anytime via e-mail DesignJeanie@gmail.com and I will respond within 24 hours. If you would rather call, please do so at 305-310-1351 (if you reach my voice mail, please leave a message and I will get back to you as soon as possible).

Are custom orders accepted?

Absolutely. I am more than happy to work with you on a custom piece of jewelry. It would help if you could provide a picture/drawing of what you have in mind. Please e-mail me with your desires to DesignJeanie@gmail.com and we can work together from there.

Will sterling silver tarnish?

Yes, sterling silver will tarnish. Tarnishing occurs when chemicals in the earth's atmosphere (Hydrogen Sulphide) react with the surface of your silver.

Sterling silver can be cleaned with special cloths and/or solutions sold specifically for this purpose.

You can prevent tarnish by storing your silver in an air tight, sulfur-free container (eg. a plastic bag).